We help everyday people invest in the startups they love.
Wefunder is the largest funding platform connecting founders with their community to become investors. Over the past few years, we've helped fund over 3,500 startups with over $850M+ in capital, from early-stage moonshots to unicorns.
In 2021, regulatory reform put Community Rounds on the map - and since then, we’ve helped Substack, Mercury, Levels, and thousands of other startups raise money from their customers and community. We built this space from the ground up, and now we’re looking for someone to lead the team that supports the hundreds of thousands of investors who make this all possible.
This role is based out of our headquarters in San Francisco, CA.
OUR DREAM CANDIDATE
- You’re energized by helping people. You thrive in fast-paced environments where the details matter and excellent service can make all the difference.
- You’re organized, accountable, and meticulous. You’re the kind of person who double and triple-checks and never forgets to follow up.
- You’ve led small teams before, and you love coaching people toward excellence. You’ve got high standards, and can set the tone for your team.
- You love building better systems. You see a manual process and start thinking about how to automate it. You want to leave your mark by making things better.
- You remain calm under pressure. Whether you’re de-escalating investor conversation or managing the chaos of tax season, you can bring clarity to situations.
RESPONSIBLITIES
- Own and scale our Investor Success function. This includes managing a small team of associates and defining what great support looks like.
- Correspond with high-value stakeholders. There will be many events that occur that will require clear communication with investors, such as tax requirements, investor returns, sending 5- and 6-figure payments, and much more. You will help investors handle these important and high-stakes tasks.
- Be on the front lines. You will often be the first human being an investor gets to talk to, whether phone or email. You are comfortable de-escalating tense situations and resolving conflicts.
- Represent the voice of the investor internally—both in daily operations and as a key stakeholder in product discussions. Collect and analyze data from our investor-base to inform product decisions at Wefunder.